dh stem face plate-os

DELIVERY

1.1 Where possible, we aim to despatch your goods within a "working day" of receiving your order. We will deliver goods ordered by you as soon as possible to the address you give us for delivery, within 30 days of your order except where we contact you to inform you of delays.

1.2 Where we inform you of delays, you will have the right to cancel your order or accept our revised projections for delivery.

1.3 We will inform you by email at the point when your goods are dispatched.

1.4 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 30 calendar days of the delivery of the goods in question.

1.5 If you do not receive goods ordered by you within 30 days of our notification of dispatch, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 14 days of our maximum delivery period of 30 days from the date on which we informed you that we had dispatched the goods.

1.6 You will be required to sign for goods in most circumstances.

1.7 You are required to check goods immediately upon receipt to check for signs of delivery damage and, where you believe damage has occurred, you must mark the delivery driver's paperwork to indicate that the goods are "damaged" or, where the goods are substantially damaged, refuse delivery completely and contact us immediately on 01904 655063. It is very difficult for us to claim against our courier's insurance if you have signed to accept the goods.

Returns

2. RETURN OF GOODS

2.1 When you change your mind and cancel the contract to buy as in Clause 6, please note:

2.1.1 that you will return our goods to us at your own expense

2.1.2 that you will return any additional related goods that may have been joint offers or associated gifts to us at your own expense

2.1.3 that you will return our goods to arrive with us, within 14 days of your notice of cancellation. Please see Clause 7.2

2.1.4 that whilst you have our goods in your charge, you will take good and reasonable care of them to maintain them in a fully saleable condition

2.1.5 that you will not use or attempt to fit/assemble the goods aside from your need to assess them for suitability.

2.1.6 that wherever possible, all product packaging is returned with the goods

2.1.7 that you will repackage the goods appropriately to ensure that they are received in a satisfactory condition by us at our registered address.

2.1.8 that you are advised to use an insured and signed for delivery service when returning the goods as you remain liable for them until received in a satisfactory condition.

2.2 Where goods have not been received by us and no proof of posting supplied within 14 days of your notice of cancellation we will:

2.2.1 Contact you to arrange to have our goods collected at a mutually convenient time during the following 14 calendar days (Saturday and Sunday are not working days)

2.2.2 Advise you of the cost of collecting our goods

2.2.3 Deduct the cost of collecting goods from you from any refund we might owe you. Please see Clause 6.8

2.2.3 not be liable to refund you if goods are not received back and no proof of postage, clearly stating our details is made available.

2.3 The conditions of the contract to return goods take effect as soon as we receive your written notice of cancellation.

2.4 If you receive Damaged or Faulty goods OR we deliver incorrect or substituted goods where the substituted item(s) were not agreed to prior to despatch:

2.4.1 we will arrange collection of goods at OUR expense at a mutually convenient time OR

2.4.1 you may return goods to us, and we will refund the cost of you doing so, however please check with us first as it is often cheaper for us to collect.